Refund and Returns Policy

Returns Policy

At Grease Guardian USA, we are committed to ensuring customer satisfaction with every order. If you’ve received a defective item or ordered the wrong part, we are happy to assist you with a return. Please review the policy below to ensure your return is processed smoothly.

Eligible Returns

We accept returns in the following cases:

• Incorrect Part Ordered: If you accidentally ordered the wrong part for your system.

• Defective Item Received: If the item you received is faulty or not functioning as intended.

Returns must be requested within 30 days of delivery. Items returned after this period will not be eligible for a refund.

How to Request a Return

To initiate a return, please contact us by email at info@greaseguardian.com and include the following information:

• Your full name

• Your order number

• A brief explanation of the issue or reason for return

Our customer service team will provide you with further instructions.

Return Conditions

• Items must be returned unused, in their original condition, and where possible, in the original packaging.

• Returns must be shipped to the address provided in the return instructions email.

• You are responsible for covering the cost of return shipping. We recommend using a tracked shipping method to ensure your item reaches us safely.

• Once your return is received and inspected, we will issue a refund to your original payment method. Please allow 5–7 business days for the refund to appear on your account.

Non-Returnable Items

Please note that we do not accept returns for:

• Used or installed items

• Custom-built or made-to-order parts

• Items returned more than 30 days after delivery

If you are unsure whether your item qualifies for a return, please contact us at info@greaseguardian.com and we’ll be happy to help.